2020 Participant Satisfaction Survey Results: Consumer Direct Care Network District of Columbia conducts annual participant satisfaction surveys. Click here to review the 2020 results.

DHCF Electronic Visit Verification (EVV) Update: The Department of Health Care Finance (DHCF) will not enforce claims adjudication edits for services subject to Electronic Visit Verification for dates of service beginning on January 1, 2021. While the system is up and in production, the agency has determined that users across the platform will need time to transition to this new way of recording time spent providing services to DC Medicaid beneficiaries.

As noted before, employers and employees in the Services My Way program should continue to use the Consumer Direct Care Network web portal or paper timesheets to record completed shifts.

DHCF Electronic Visit Verification (EVV) Announcement: The Department of Health Care Finance (DHCF) recently announced Services My Way participants and Participant-Directed Workers (PDW) will be required to use a cell phone or house phone to record the start and end of services. The official name of this requirement is Electronic Visit Verification (EVV).

Electronic Visit Verification Resources

If you have questions about EVV, please contact the DHCF EVV Administrator at 202-905-4388 or by email at

Coronavirus (COVID-19): We are here to serve you. Although our offices are closed to visitors, we are available to serve you. The best way to reach us is by sending an email or giving us a call. Paperwork can continue to be submitted by email or fax.

Coronavirus (COVID-19): Essential Worker Badge

Frequently asked questions about Coronavirus (COVID-19)

Coronavirus (COVID-19): Guidance for DSPs

Resources on coping with Coronavirus (COVID-19)

Innovative Home Care

Participant-direction does not mean doing things all by yourself. Consumer Direct Care Network District of Columbia is here to help support you as you gain control over your choices and your life when you decide to take on the responsibility of hiring, training, and managing your own employees.

If you are on the District’s EPD waiver, and want to participant-direct your services, we can assist you by providing orientation and training when you enroll in the Services My Way program. We also serve as the vendor fiscal/employer agent for financial management services to help you with burdensome paperwork including processing your employees timesheets, withholding payroll taxes, and processing payroll.

Consumer Direct Care Network strives to provide superior customer service for thousands of people just like you across the country. Our knowledgeable and caring staff can help you succeed in self-directing your own care so that you can remain independent in your own home.


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