Effective February 13, 2022: The Department of Health Care Finance (DHCF) recently announced all Services My Way Participants and Participant-Directed Workers (PDW) will be required to use an Electronic Visit Verification (EVV) system for Medicaid-funded personal care services. Paper timesheets will no longer be accepted.
DHCF Electronic Visit Verification (EVV): Questions regarding the Sandata EVV system or technical issues please contact Sandata Customer Services at 855-962-1322 or email at WDCCustomerCare@sandata.com.
For questions regarding EVV please reach out to EVVInfo@dc.gov.
Important: Consumer Direct Care Network District of Columbia needs a valid email address for all Participants, Authorized Representatives, and Participant-Directed Workers. An email account is required to use EVV. If you plan to get a new email address for EVV, or your email has changed, please send your updated email address to InfoCDDC@ConsumerDirectCare.com as soon as possible.
