Effective February 13, 2022: The Department of Health Care Finance (DHCF) recently announced all Services My Way Participants and Participant-Directed Workers (PDW) will be required to use an Electronic Visit Verification (EVV) system for Medicaid-funded personal care services. Paper timesheets will no longer be accepted.

DHCF Electronic Visit Verification (EVV): Questions regarding the Sandata EVV system or technical issues please contact Sandata Customer Services at 855-962-1322 or email at WDCCustomerCare@sandata.com.

For questions regarding EVV please reach out to EVVInfo@dc.gov.

Important: Consumer Direct Care Network District of Columbia needs a valid email address for all Participants, Authorized Representatives, and Participant-Directed Workers. An email account is required to use EVV. If you plan to get a new email address for EVV, or your email has changed, please send your updated email address to InfoCDDC@ConsumerDirectCare.com as soon as possible.

EVV Resources

The materials below provide detailed information about EVV.

EVV Videos

The videos below provide EVV training and instructions to download the Sandata Mobile Connect app.