Bring Excellence Home

We Specialize in Participant-Directed Care

Consumer Direct is a recognized leader in participant-direction and one of the few human service agencies in the country that provides all of the self-directed service options available to persons interested in directing their own care. We have extensive experience with Medicaid, Medicare, private insurance, and supporting people who pay for their own care.

What Makes Us Unique

Care

We believe in person centered planning.

Local

We have local offices staffed by local employees.

Variety

We provide in-home community services.

Results

97% approval rating according to customers.

Customer Satisfaction Survey Results

Contact Services My Way

202-698-2000

servicesmyway@dc.gov

What People Say About Us

“Self-Directed services with Consumer Direct has helped to ensure my ability to stay in my home, within my community. I am gradually able to regain some of my independence because of the support I receive. Without the option of self-directed services I would be unable to afford the help I need to remain safely in my home while I recover from a disabling stroke. The improved quality of life afforded me through Self Directed with Consumer Direct is priceless.” J. Garcia

“I love Consumer Direct Services because of independence. It helps me to do things on my own, my own decisions and choices.” Rebecca Page

“I always wanted to live on my own. Missouri Consumer Direct helps me do that. Self-Directed Supports helps me cook, clean, and take care of my service dog, Buddy. I get to go anywhere and do anything I want to.” Garrett Lawrence

“Working with Consumer Direct is a pleasure. The staff are always courteous, knowledgeable, and communication is clear and concise. In a world where quality public relations is rare, Consumer Direct raises the bar. We are able to provide our staff timely payroll, resolve any concerns, and meet the guidelines of the state by using Consumer Direct services. With the responsibilities of parenting a child with special needs it gives me peace of mind to know this is an area I do not have to worry about.” Janis Traughber

“Consumer Direct has helped me in a lot of ways because I was running out of options. My choices were to quit my job or put my daughter in a rest home. But Consumer Direct came into my life and took care of everything. Now, I get to take care of my daughter at home.” Margaret Aragon

“I am blind, with a host of other health issues. 10 years ago I learned of Consumer Direct and their service which provided me with a means of living in my own home independently by way of a self directed care plan. I want to express the hope and satisfaction this has brought my life. I am grateful for the independence and peace this has provided me.” Linda Mason

“As Summer's mother, I love the ability to have a caregiver of my choice in the home. By doing so, I feel like my daughter not only has a companion and helper that she can connect with, but it also gives me the security of knowing the caregiver, and a feeling of safeness when I'm not there!” Pattie Bailey

“Since the very first day of receiving services through Consumer Direct, it's been terrific! I have friends and my mom providing the care I need. When mom calls with questions, the Consumer Direct staff are very responsive. I’d rate their performance, Over the Top!” A.J. Grabovac